Logistics & Supply Chain

Postal Worker

SOC 43-5051.00 · ESCO 4412 · OSCA 561531

Role snapshot

Overview

Processes incoming and outgoing mail at post offices and sorting facilities, operating sorting machines, selling stamps, and assisting customers with postal services. Ensures parcels and letters are routed accurately and efficiently. This role is critical for the timely and accurate delivery of mail and packages, involving tasks from initial sorting and processing to preparing items for transport and direct customer interaction.

Ensures the reliable and timely flow of communication and goods across communities and the nation, connecting people and businesses through essential postal services and contributing to economic activity.

On the job

Operate mail sorting and processing equipment to prepare mail for distribution.
Manually sort letters, flats, and packages by destination, ensuring accuracy and efficiency.
Load and unload mail from trucks, containers, and other conveyances.
Assist customers at the retail counter, selling stamps, money orders, and processing shipping requests.
Maintain accurate records of mail and package movements and handle routine inquiries.

Tools & technology

Mail sorting machinesHandheld scannersMail carts and dolliesComputer terminalsPallet jacks

Average salary

$55K

MEDIAN SALARY Annual · USD

$40K Bottom 10%

$70K Top 10%

Job outlook

Stable

Demand is steady. This is an established role with consistent hiring across sectors.

Education & training

A high school diploma or equivalent is typically required. On-the-job training is provided for specific postal operations and equipment.

Career pathways

WHERE YOU COULD GO

Mail Processing Clerk Supervisor

CURRENT ROLE

Postal Worker

Logistics & Supply Chain

ADJACENT MOVES

Postal Service Mail Carrier

Customer Service Representative (Postal)

High School Graduate

General Laborer

STARTING POINTS

Who thrives here

Interest profile

conventional · CRE

Individuals who enjoy practical, hands-on tasks, working with established procedures, and serving the public in a structured environment often find satisfaction in this role.

Personality characteristics

Detail-oriented

Follows procedures and ensures accuracy in mail handling and sorting to prevent errors.

Cooperative

Works well with colleagues as part of a team and maintains a helpful attitude with customers.

Calm under pressure

Handles routine tasks and occasional customer issues without becoming easily stressed or overwhelmed.

Service-oriented

Engages politely and efficiently with customers at the counter, providing necessary assistance.

Traditional

Prefers established methods and clear guidelines for task execution rather than seeking novel approaches.

Best for

Individuals who thrive in organised, rule-based settings and value stability.
People who enjoy practical, physical work and contributing to essential public services.
Those who appreciate clear job responsibilities and a consistent work routine.

Watch out for

Tasks can be repetitive and require strict adherence to regulations and schedules.
The role can be physically demanding, requiring standing for long periods and lifting heavy items.
Customer interactions can sometimes be challenging, requiring patience and problem-solving.