Cargo and Freight Agent
SOC 43-5011.00 · ESCO 3331 · OSCA 591131
Role snapshot
Overview
Coordinates the shipment of goods by air, rail, sea, or road, booking cargo space, preparing shipping documents, and tracking deliveries. Resolves customs clearance issues and communicates with carriers to ensure on-time arrival. This role involves meticulous planning, problem-solving, and effective communication to ensure efficient and compliant movement of freight.
Ensures the timely and cost-effective movement of goods, facilitating trade and supporting global supply chains. Minimizes delays and optimizes logistics processes, which directly impacts business profitability and customer satisfaction.
On the job
- Book cargo space on various transportation modes (air, sea, rail, road)
- Prepare and process shipping documentation, including bills of lading and customs forms
- Track and trace shipments, providing updates to clients and internal stakeholders
- Communicate with carriers, warehouses, and customs officials to resolve issues
- Calculate and negotiate freight charges and insurance premiums
Tools & technology
Average salary
Job outlook
StableDemand is steady. This is an established role with consistent hiring across sectors.
Education & training
High school diploma or equivalent, with some roles preferring a certificate or associate's degree in logistics, supply chain management, or a related field.
Career pathways
WHERE YOU COULD GO
CURRENT ROLE
Cargo and Freight Agent
Logistics & Supply Chain
ADJACENT MOVES
STARTING POINTS
Who thrives here
Interest profile
conventional · CER
People who enjoy organizing, managing detailed information, and applying practical solutions to operational challenges, while also communicating and influencing others, tend to thrive in this role.
Personality characteristics
Organized and detail-oriented
Exhibits a strong sense of duty and meticulousness when handling shipping documents, regulations, and tracking information.
Practical problem-solver
Prefers concrete tasks and applies common sense to resolve logistical issues like delays or customs problems.
Effective communicator
Comfortable engaging with clients, carriers, and customs officials to negotiate, inform, and resolve discrepancies.
Calm under pressure
Maintains composure and focus when faced with unexpected shipment delays, urgent deadlines, or complex logistical challenges.
Collaborative
Works effectively with internal teams and external partners to ensure smooth coordination throughout the supply chain.
Best for
- Individuals who thrive on bringing order to complex logistics and ensuring smooth operations.
- Professionals who enjoy coordinating with multiple parties and solving operational puzzles.
- People with a strong sense of responsibility and a methodical approach to work.
Watch out for
- Requires constant attention to detail and adherence to regulations, which can be demanding.
- Unexpected delays or issues can lead to high-pressure situations requiring quick resolution.
A week in the life
A representative working week for a Cargo and Freight Agent — where the deep work, meetings, and admin actually land.
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