Strategy & Consulting

Transport Revenue Officer

SOC 13-1041.00 · ESCO 3354 · OSCA 591138

Role snapshot

Overview

Checks tickets and travel passes on public transport to ensure passengers have paid the correct fare. Issues fines for non-compliance and reports on fare evasion patterns to help improve revenue collection. This role involves direct public interaction, enforcement of regulations, and contributing to the financial integrity of public transport systems.

Directly contributes to the financial sustainability of public transport services by ensuring fare compliance, which in turn supports system operations, maintenance, and future development.

On the job

Verify tickets and travel passes for validity on public transport.
Issue warnings or citations for fare evasion and other policy violations.
Collect and record data on fare evasion incidents and locations.
Educate passengers on fare policies, payment methods, and rules of conduct.
Respond to passenger inquiries and provide assistance or directions as needed.

Tools & technology

Handheld ticket scannersRadio communication devicesMobile payment terminalsReport writing softwareCCTV monitoring systems (for reporting)

Average salary

$45K

MEDIAN SALARY Annual · USD

$35K Bottom 10%

$60K Top 10%

Job outlook

Stable

Demand is steady. This is an established role with consistent hiring across sectors.

Education & training

High school diploma or equivalent, often with on-the-job training or a certificate in public safety or enforcement.

Career pathways

WHERE YOU COULD GO

Supervisory Revenue Officer

Transport Operations Manager

CURRENT ROLE

Transport Revenue Officer

Strategy & Consulting

ADJACENT MOVES

Security Officer

Public Safety Officer

Customer Service Representative

Security Guard

Transport Operations Assistant

STARTING POINTS

Who thrives here

Interest profile

conventional · CEI

People who enjoy working within clear rules and procedures, engaging with the public to enforce policies, and observing patterns to improve systems tend to thrive in this role.

Personality characteristics

Conscientious

Highly disciplined and adheres to rules, ensuring thorough and consistent fare enforcement.

Assertive Communicator

Confidently communicates and enforces policies, handling non-compliance directly and professionally.

Detail-Oriented

Pays close attention to small cues and information to accurately verify passes and identify discrepancies.

Emotionally Stable

Maintains a calm and professional demeanor even when facing difficult or confrontational situations.

Orderly

Prefers operating within established procedures and clear guidelines, ensuring fairness and systematic operations.

Best for

Individuals who thrive in structured environments with clear rules and responsibilities.
Those who are comfortable with direct public interaction and enforcement.
People who enjoy contributing to public safety and the efficient operation of transport services.

Watch out for

Frequent interaction with the public can lead to confrontational situations.
The role often requires working irregular hours, including weekends and holidays.
Tasks can be repetitive, focusing on compliance checks and documentation.