Retirement Village Manager
SOC 11-9111.00 · ESCO 1343 · OSCA 172933
Role snapshot
Overview
Manages the daily operations of a retirement village or senior living community. This includes overseeing resident services, coordinating social and wellness programs, maintaining the physical property, managing staff, ensuring compliance with relevant aged care regulations, and fostering a supportive, engaging environment for older adults. The role balances operational efficiency with resident well-being and community development.
Ensures a safe, comfortable, and engaging living environment for older adults, promoting their well-being, social connection, and independence within a well-managed community.
On the job
- Oversee daily operations, including facilities maintenance, housekeeping, and dining services.
- Manage and train staff, including care providers, administrative personnel, and activity coordinators.
- Develop and implement resident programs, activities, and events to promote social engagement and well-being.
- Ensure compliance with all local, state, and federal regulations pertaining to aged care and housing.
- Manage budgets, financial reports, and resident billing.
- Address resident and family concerns, mediate disputes, and ensure high levels of resident satisfaction.
Tools & technology
Average salary
Job outlook
GrowingJob growth is expected to be above average over the next five years.
Education & training
Bachelor's degree in business administration, healthcare management, social work, or a related field. Experience in aged care or property management is highly valued.
Career pathways
WHERE YOU COULD GO
CURRENT ROLE
Retirement Village Manager
Strategy & Consulting
ADJACENT MOVES
STARTING POINTS
Who thrives here
Interest profile
enterprising · CSE
Individuals who enjoy leading and organizing people and resources, have strong social skills to assist and care for others, and prefer structured environments with clear procedures and regulations tend to thrive in this role.
Personality characteristics
Organized
Systematic and detail-oriented in managing complex operations, budgets, and compliance requirements.
Empathetic
Sensitive and responsive to the needs and concerns of residents, their families, and staff members.
Proactive
Takes initiative in problem-solving, planning, and improving services within the community.
Calm under pressure
Maintains composure and effectiveness when handling emergencies, conflicts, or challenging situations.
Adaptable
Open to new ideas and able to adjust plans and strategies in response to changing resident needs or regulations.
Best for
- Individuals who are passionate about serving the elderly and creating a supportive community.
- Managers who thrive in operational roles that require a blend of leadership, organization, and interpersonal skills.
- Professionals who are comfortable with responsibility and ensuring compliance in a highly regulated environment.
Watch out for
- Requires significant emotional resilience to handle sensitive resident and family situations.
- The role involves managing diverse personalities and potential conflicts among staff and residents.
- Navigating complex regulatory requirements can be demanding and requires continuous learning.
A week in the life
A representative working week for a Retirement Village Manager — where the deep work, meetings, and admin actually land.
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