ICT Account Manager
SOC 11-3021.00 · ESCO 2434 · OSCA 221631
Role snapshot
Overview
Manages relationships with clients who purchase technology products or services, understanding their business needs and matching them with the right solutions. Coordinates between sales, technical teams, and customers to drive renewals, upsells, and satisfaction. Acts as the primary point of contact, ensuring client success and fostering long-term partnerships.
Directly contributes to revenue growth and client retention by ensuring customers realize maximum value from their technology investments. Improves client satisfaction and loyalty, which is critical for business expansion and reputation.
On the job
- Develop and maintain strong relationships with key client stakeholders, understanding their business objectives and challenges.
- Identify opportunities for upselling and cross-selling additional ICT products or services to existing clients.
- Act as a liaison between clients and internal technical, support, and product development teams.
- Prepare and deliver compelling presentations, proposals, and product demonstrations to clients.
- Negotiate contracts, manage renewals, and ensure client satisfaction throughout the customer lifecycle.
Tools & technology
Average salary
Job outlook
GrowingJob growth is expected to be above average over the next five years.
Education & training
Bachelor's degree in business, marketing, information technology, or a related field. Relevant certifications in sales or specific technologies can be beneficial.
Career pathways
WHERE YOU COULD GO
CURRENT ROLE
ICT Account Manager
Software Development
ADJACENT MOVES
STARTING POINTS
Who thrives here
Interest profile
enterprising · CEI
Individuals who enjoy influencing others, solving technical problems, and organizing complex client relationships often excel in this role.
Personality characteristics
Outgoing
Thrives on interacting with clients, building rapport, and networking to expand business opportunities.
Organized
Manages multiple client accounts, tracks sales pipelines, and ensures all details are handled meticulously.
Problem-Solver
Enjoys diagnosing client needs and identifying the most effective technology solutions to address them.
Collaborative
Works effectively with both clients and internal technical teams to achieve shared goals and customer satisfaction.
Resilient
Maintains composure and focus when facing challenging client situations or demanding sales targets.
Best for
- Individuals who are passionate about technology and enjoy building lasting client relationships.
- Professionals who thrive in a fast-paced sales environment with a focus on problem-solving and strategic thinking.
- Those who are driven by achieving targets and delivering tangible value to customers through ICT solutions.
Watch out for
- Requires frequent communication and negotiation, which may be demanding for those who prefer less direct interaction.
- Balancing client demands with internal team capabilities can be challenging and requires strong organizational skills.
A week in the life
A representative working week for a ICT Account Manager — where the deep work, meetings, and admin actually land.
FREE ASSESSMENT
Does ICT Account Manager fit you?
Measure your personality and interests, then see how this career ranks against 1,300+ others — for you personally.
Take the free assessment →