Financial Counselor (Community)
SOC 21-1012.00 · ESCO 2635 · OSCA 411633
Role snapshot
Overview
Provides free, confidential advice and support to individuals and families experiencing financial hardship. This role involves helping clients understand their financial options, developing realistic budgets, negotiating with creditors, and connecting them with relevant resources to improve their financial well-being.
Empowers individuals to achieve financial stability, reduces stress related to debt, prevents homelessness or bankruptcy, and improves overall community well-being by fostering financial literacy and resilience.
On the job
- Conduct one-on-one counseling sessions to assess clients' financial situations and needs
- Develop personalized budgets, debt management plans, and financial goals with clients
- Negotiate with creditors on behalf of clients to arrange manageable payment plans or settlements
- Educate clients on financial literacy topics such as banking, credit, and savings
- Maintain accurate and confidential case notes, client records, and referral documentation
Tools & technology
Average salary
Job outlook
StableDemand is steady. This is an established role with consistent hiring across sectors.
Education & training
A bachelor's degree in social work, finance, counseling, or a related field is typically preferred. Relevant certifications in financial counseling can also be highly beneficial.
Career pathways
WHERE YOU COULD GO
CURRENT ROLE
Financial Counselor (Community)
Mental Health
ADJACENT MOVES
STARTING POINTS
Who thrives here
Interest profile
social · SCE
Individuals who are highly empathetic, enjoy helping others navigate complex financial situations, and possess strong organizational skills to manage cases effectively often excel in this role.
Personality characteristics
Empathetic
Deeply understands and shares the feelings of clients experiencing financial distress, building trust and rapport.
Organized
Manages client cases, financial documents, and schedules systematically to ensure all details are handled accurately.
Supportive
Committed to guiding and empowering clients through challenging financial journeys, offering encouragement and practical advice.
Patient
Remains calm and understanding when working with clients who may be stressed, confused, or resistant to change.
Communicative
Clearly explains complex financial concepts and effectively negotiates with third parties on behalf of clients.
Best for
- People who are passionate about social justice and helping vulnerable populations.
- Individuals who thrive on problem-solving and developing practical, personalized solutions.
- Those who are patient, empathetic, and possess strong analytical and organizational skills.
Watch out for
- Dealing with clients in distress can be emotionally demanding and require strong resilience.
- The work often involves navigating complex bureaucratic systems and dealing with uncooperative creditors.
A week in the life
A representative working week for a Financial Counselor (Community) — where the deep work, meetings, and admin actually land.
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