Disability Services Officer
SOC 21-1093.00 · ESCO 3412 · OSCA 422131
Role snapshot
Overview
Coordinates and oversees support services for people with disabilities, assessing individual needs, developing and implementing personalised support plans, and ensuring service providers deliver appropriate, high-quality care. This role involves advocacy, case management, and connecting clients with essential resources to enhance their independence and well-being.
Significantly improves the quality of life and independence for individuals with disabilities by connecting them to vital services, advocating for their needs, and ensuring their support plans are effective and person-centred.
On the job
- Conduct comprehensive needs assessments for individuals with disabilities to identify support requirements.
- Develop, implement, and review individualised support plans in collaboration with clients, families, and service providers.
- Liaise with external agencies, healthcare professionals, and community organisations to coordinate integrated support.
- Monitor the delivery of services to ensure compliance with quality standards and client goals.
- Advocate for clients' rights and access to services, resolving issues and addressing concerns as they arise.
Tools & technology
Average salary
Job outlook
GrowingJob growth is expected to be above average over the next five years.
Education & training
Certificate, diploma, or bachelor's degree in social work, human services, psychology, or a related field is often required or preferred. Relevant experience in disability support is highly valued.
Career pathways
WHERE YOU COULD GO
CURRENT ROLE
Disability Services Officer
Personal & Professional Services
ADJACENT MOVES
STARTING POINTS
Who thrives here
Interest profile
social · SCE
Individuals who enjoy helping others, working with structured processes, and influencing outcomes for clients tend to thrive in this role.
Personality characteristics
Empathetic Listener
Highly attuned to the needs and feelings of others, creating a supportive environment for clients.
Organised
Manages multiple client cases, appointments, and documentation with precision and attention to detail.
Advocate
Comfortable speaking up for clients' rights and needs in various settings, influencing positive outcomes.
Patient
Handles challenging situations and complex client needs with calmness and understanding.
Collaborative
Enjoys working with diverse teams and external partners to achieve shared goals for clients.
Best for
- People motivated by making a direct, positive impact on vulnerable individuals' lives.
- Those who thrive in roles requiring strong interpersonal skills, organisation, and advocacy.
- Individuals who enjoy a varied work environment, balancing office tasks with community and client visits.
Watch out for
- Can involve emotionally challenging situations and require resilience when client progress is slow or difficult.
- Requires navigating bureaucratic systems and managing a high volume of administrative tasks.
A week in the life
A representative working week for a Disability Services Officer — where the deep work, meetings, and admin actually land.
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