General Clerk
SOC 43-9061.00 · ESCO 4110 · OSCA 561131
Role snapshot
Overview
Performs a range of essential office duties including filing, photocopying, data entry, sorting mail, and answering phones. General Clerks are crucial for maintaining efficient daily operations, managing records, and providing administrative support across various departments or small businesses.
Ensures smooth administrative operations, maintains accurate records, and provides foundational support that allows other departments to function effectively.
On the job
- Manage and organise physical and digital filing systems
- Perform accurate data entry and update records
- Handle incoming and outgoing mail, including sorting and distribution
- Answer and direct phone calls, taking messages as needed
- Operate office equipment such as photocopiers, scanners, and fax machines
Tools & technology
Average salary
Job outlook
StableDemand is steady. This is an established role with consistent hiring across sectors.
Education & training
High school diploma or equivalent is typically required. Some roles may prefer a post-secondary certificate in office administration or business.
Career pathways
WHERE YOU COULD GO
CURRENT ROLE
General Clerk
Retail & Customer Service
ADJACENT MOVES
STARTING POINTS
Who thrives here
Interest profile
conventional · CES
People who enjoy organised tasks, structured environments, and interacting with colleagues in a supportive capacity often thrive in this role.
Personality characteristics
Organised
Enjoys creating and maintaining structured systems for information and tasks.
Detail-oriented
Pays close attention to accuracy in data entry and document management.
Cooperative
Works well with colleagues and is helpful in supporting team needs.
Calm under pressure
Handles routine demands and occasional interruptions without becoming flustered.
Practical
Focuses on efficient and effective ways to complete daily administrative duties.
Best for
- Individuals who value order, accuracy, and providing reliable administrative support.
- People who thrive in structured environments with clear guidelines and responsibilities.
- Those who enjoy contributing to the smooth daily operation of an office or business.
Watch out for
- Tasks are often highly routine, which may not suit those seeking constant novelty or creative freedom.
- Limited opportunities for independent decision-making or strategic planning.
A week in the life
A representative working week for a General Clerk — where the deep work, meetings, and admin actually land.
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