Credit Counselor
SOC 13-2071.00 · ESCO 2412
Role snapshot
Overview
Credit counselors meet with individuals struggling with debt, review their finances, and create realistic repayment or budgeting plans. They assess clients' financial situations, explain options like debt management plans, and provide education on financial literacy. Empathy and clear communication help clients feel supported while navigating stressful money situations, empowering them to achieve financial stability.
Empowers individuals to overcome financial challenges, reduce debt, and build healthier financial habits, leading to improved economic well-being and reduced stress for clients.
On the job
- Conduct one-on-one consultations with clients to assess their financial situation, including income, expenses, assets, and debts.
- Develop personalized budgeting and debt management plans tailored to individual client needs and financial goals.
- Negotiate with creditors on behalf of clients to reduce interest rates, waive fees, or establish manageable repayment schedules.
- Educate clients on financial literacy topics such as credit scores, responsible borrowing, saving, and investing.
- Maintain accurate records of client interactions, financial plans, and progress towards debt resolution.
Tools & technology
Average salary
Job outlook
StableDemand is steady. This is an established role with consistent hiring across sectors.
Education & training
Often requires a bachelor's degree in finance, business, economics, or a related field, along with professional certification.
Career pathways
WHERE YOU COULD GO
CURRENT ROLE
Credit Counselor
Mental Health
ADJACENT MOVES
STARTING POINTS
Who thrives here
Interest profile
social · SCE
Individuals who enjoy helping others, providing guidance in structured financial situations, and influencing positive outcomes through clear communication often thrive in this role.
Personality characteristics
Empathetic Listener
Able to understand and share the feelings of clients, especially when they are distressed about their financial situation.
Detail-Oriented
Careful and thorough when reviewing financial documents, creating budgets, and ensuring compliance with regulations.
Supportive
Provides encouragement and guidance to clients, fostering a sense of trust and helping them stay motivated.
Clear Communicator
Articulates complex financial information and plans in an easy-to-understand manner for clients.
Calm Under Pressure
Maintains composure and professionalism when dealing with distressed clients or challenging financial scenarios.
Best for
- Individuals who are passionate about helping others achieve financial stability.
- Those who excel at clear communication, empathy, and working within established guidelines.
- People who find satisfaction in problem-solving and guiding clients through difficult financial challenges.
Watch out for
- Dealing with clients under financial stress can be emotionally demanding and require resilience.
- The role involves routine administrative tasks and adherence to regulations, which may not appeal to those seeking highly creative or unstructured work.
A week in the life
A representative working week for a Credit Counselor — where the deep work, meetings, and admin actually land.
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